If you have any questions about our privacy practices or wish to report any privacy issue, please refer to our Terms of Service on how to contact us.
"Personal Information" means any information that either on its own or when combined with certain other information including but not limited to Your mobile phone number, name, and date of birth, as applicable) (as defined by applicable privacy or data protection laws).
Hike may obtain the following types of information from or concerning You or Your mobile device, which may include personal information that can be used to identify You as specified below:
User Provided Information: You provide certain Personal Information to Hike when choosing to participate in the use or access of the Application and/or the Services, including registering as a user with your mobile number, image that you use to generate an avatar, and interacting with other users. In order to provide Services or provide access to such Services, Hike may periodically access data including access to your mobile number, Your contact list and/or address book on Your mobile device for providing you with different features on the Application including but not limited to referral programs. By permitting us to collect Personal Information, you hereby agree to provide Hike the right to use such information for providing Services and also warrant that you have all requisite rights in your favour to share this information with Hike.
Hike may receive certain categories of information whenever You access or use our Application or Services. This may include data pertaining to your usage of the Application, the web address, IP address information, browser, your access and usage of third party services accessed through our Application, and if You have created an account on the Application then Your authentication tokens (“Traffic Data”). Your authentication tokens would be saved on the Hike’s servers (it includes third party servers used by Hike) for authentication of subsequent calls to our Services.
Hike may collect mobile phone numbers and names associated with such mobile phone numbers of the persons in such user’s contact lists and/or address books for the purpose of analytics and improving features. The Application will associate whatever name the Hike user has assigned to the mobile telephone number in his/her mobile address book. We may collect location data for use in the improvement of Services or to ensure that the Application is only available in locations permitted by applicable law.
If the recipient can be messaged at any time via the Application, the message may be delivered to that recipient via data service routed through our servers. We may use third party servers having industry standard security measures to provide you the Services.
Hike may retain date and time stamp information associated with any metadata related to your use of the Services and/Application as well as any other information which Hike is legally compelled to collect in accordance with retention policies applicable under Indian law.
Use of Information
We do not sell the Traffic Data and/or Your Personal Information that we collect with any third parties for use for commercial, advertising and or similar marketing purposes.
We may use the Traffic Data and/or Your Personal Information:
We use machine learning techniques on user's data to provide them with the best experiences.
We may share your personal information outside of Hike if we believe in good faith that access, use, preservation, or disclosure of such information is reasonably necessary to:
If we provide you with more specific purposes of use either at the time, we ask you to provide your personal information or through other means, then such notice will take precedence.
We collect and store your service usage and transaction information in order to enable you to view certain details of all your transactions which have been made using our Services, to provide you uninterrupted and satisfactory Services, to administer our relationship with you, to comply with any statutory or regulatory requirement, to monitor your use of our Services for the purposes of ensuring compliance with our user rules.
You agree that Hike has the right to monitor the Application electronically from time to time and to disclose information as may be necessary to satisfy any law, regulation or other governmental or judicial request, to operate the Application properly for justified purposes that are relevant for the features and functionalities of the Application and Services opted by You, or to protect itself or its users. We may transfer Your Traffic Data and/or Your Personal Information or other information collected, stored, processed by Hike to any other entity or organization located in India or outside India only in case it is necessary for providing services to You in connection with Application. Except with Your consent including under this Agreement for specified purposes, we will not disclose any Traffic Data or Personal Information to any third party except for the purpose of providing you Services or facilitating access to any Service. We will cooperate with the appropriate law enforcement authorities in investigating claims of illegal activity.
In the interest of protecting Your privacy and for security measures, Hike ensures to take reasonable steps to identify and authorize You before registering Your mobile phone number and granting You use of the Application.
Upon access/use of the Application or the Services, you authorize us and third party service providers (as the case may be) to contact you regarding any promotions / notifications/ transactional or service (including both service implicit and service explicit) related messages pertaining to Application or the Services, notwithstanding your number being registered in any Do not Call Registry in your jurisdiction.
Security of Personal Information
We have implemented commercially reasonable physical, managerial, operational and technical security measures to protect the loss, misuse and alteration and to preserve the security of the Traffic Data and Personal Information in our care. Our security practices and procedures limit access to personal information on a ‘need to know’ basis only.
Such measures may include, where appropriate, the use of firewalls, secure server facilities, implementing proper access rights management systems and processes, careful selection of processors, standard authentication and encryption policies for Hike’s Servers (including third parties) and other technically and commercially reasonable measures.
However, Hike cannot guarantee in any way with respect to any Traffic Data or Personal Information or contents that You upload, transmit, share or display through the Application, the Services and You acknowledge that you do so at Your own risk.
Using unsecured or other unprotected networks to use any features through the Application is not recommended.
If Hike learns of a security breach, then we may attempt to notify You electronically so that You can take appropriate protective steps. However, note that this does not cast an obligation on us to do so.
Limitation of Liability
We make no claims, promises or guarantees about the accuracy, completeness, or adequacy of the contents available through the Application and expressly disclaims liability for errors and omissions in the contents available through the Application.
No warranty of any kind, implied, expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to the contents available through the Application or its links to other internet resources as may be available to You through the Application.